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Acknowledgment of Service

By purchasing an electronic (digital) instrument through this website, you are engaging in a service contract for the custom integration of electronics, software, and components into a musical instrument tailored to your specifications. Instruments are built on demand, based on your chosen configurations. This process involves custom work and is not a mass-production or manufacturing process.

We do not sell manufactured electronic musical instruments, nor do we sell electronics or software components separately. Each product is custom-built to meet the specific requirements of the client, and the sale represents a service transaction rather than a purchase of pre-made goods.

Due to the custom nature of the work, slight variations in materials or components may occur and are considered part of the customization process, not defects.

Terms of Service

1. Overview

Welcome to Musatunix Innovations LLC ("Musatunix", "Company", "we", or "us").

By accessing and using our website (the "Site"), and by placing an order, you agree to be bound by these Terms of Service ("Terms"). These Terms govern the nature of our services, the relationship between us and our customers, and any sales made through our Site. If you do not agree to these Terms, please do not use our services or place an order.

2. Nature of Services

Musatunix Innovations LLC provides custom musical instrument design and development services, including the custom integration of electronics and software into musical instruments. We do not mass-manufacture products. Each product is built based on the specific configurations and requests provided by the customer. By placing an order, you are entering into a service agreement for the development of a custom instrument.

You are purchasing a custom service, not a pre-manufactured or mass-produced item.

Each instrument is designed, developed, and built according to your selected configurations and specifications. That may include adaptation or functionality change of the built-in software, components integrated into the instrument, and type of instrument in the order. Variety of customized parameters of the final product should be discussed prior to putting your order.

The shop pages reflect the most common available configurations we suggest and can be used as a reference for information and pricing.

Any components, software, and electronic integration performed are part of our custom service, and the final product reflects your personal preferences.

3. Orders and Custom Configurations

Before you place an order with us, you are required to contact us and provide specific details and configurations for the product (instrument) you wish to purchase. The details provided will be used to determine feasibility of such instrument development and if confirmed by us, we will create a custom-built instrument for you.

Before production begins, the customer must review and approve the final specifications of the custom instrument in writing (by email). Once approved, and order has been confirmed and work has commenced, no changes can be made to the configuration of the custom instrument. Any amendments requested after the commencement of work may incur additional costs and extended delivery timelines, at the discretion of Musatunix Innovations LLC.

Order Process:

  • All product configurations must be selected during the ordering process, or specified in writing, as part of a custom service agreement.

  • Once we have received and confirmed your order, we will commence work on the custom instrument according to your specifications.

  • Please note that orders for custom-built instruments cannot be changed or canceled after work has commenced, except as outlined in our return policy (see section 7).

4. Payment Terms

Normally, full payment is required at the time of placing the order, unless otherwise agreed in writing. For custom instruments requiring significant time to build (typically more than 3 months), we may offer an option to split payment into two parts: a pre-order payment to begin the build and a final payment upon completion of the instrument. The exact payment terms will be communicated and agreed upon at the time of order confirmation.

The first portion of such payment cannot be lower then a non-refundable deposit as described below.

Non-refundable deposit

A non-refundable deposit of 10% of the total purchase price is required upon placing the order. This deposit covers initial costs incurred for materials, planning, as well as also accounts for the risk associated with creating a highly specific instrument that may not be resellable if the order is canceled.

If the order is canceled after the deposit has been paid and work has commenced, the deposit will not be refunded.

By making payment, you confirm that you understand the custom nature of the service being provided.

5. Delivery and Timelines

Due to the custom nature of our products, delivery times will vary based on the complexity of your order. Estimated delivery times will be provided at the time of your order, but please note that these are estimates. Delays may occur due to material availability or unforeseen factors. We will notify you promptly if any delays arise.

Shipping Costs and Methods

Default shipping fees are initially calculated based on your location, the size and weight of your order, and the default shipping method. An estimated shipping cost will be displayed at checkout before your order is finalized.
We use trusted shipping carriers to ensure your product arrives safely.

Options may include (depending on availability in your region):

  • Local post for standard domestic shipping.

  • UPS or FedEx for expedited or international shipping.

You can choose your preferred shipping method before checkout by contacting us, and we will organize the best shipping option for you and adjust the shipping cost per your order.

Delivery Timeframes

  • Standard Shipping: Delivery typically takes 7–14 business days for international orders, depending on your location and the shipping carrier.

  • Expedited Shipping: If you select expedited shipping, expect delivery within 3–7 business days after shipping.

  • Custom Production Time: In addition to shipping time, custom-built products require time for production. The time required will vary depending on the complexity of your order and will be communicated during the order process.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your product.

Return Shipping Fees

If the product is found to have a defect or does not meet the agreed specifications, we will cover the return shipping costs. However:

  • If the product meets all specifications and no defect is found, the customer will be responsible for return shipping costs.

  • If the item is not as described, we will refund the original shipping fees.

Damaged During Shipping

If your product arrives damaged during shipping, please contact us within 7 days of receipt. We will assess the damage and, if necessary, cover the costs of repairs or replacements, as well as return shipping fees.

Force Majeure

We are not responsible for delays caused by events outside our control, such as natural disasters, pandemics, material shortages, or supplier disruptions. In such cases, we will notify you promptly and work to minimize the impact on delivery timelines.

6. Taxes and Fees

Customers in Pennsylvania:

  • Sales Tax: If you are purchasing from within Pennsylvania, applicable sales tax will be added to the total purchase price at checkout.

Customers outside Pennsylvania:

  • We do not charge sales tax for purchases made by customers outside of Pennsylvania. However, you may be responsible for reporting and remitting any taxes due in your jurisdiction.

Customers outside the United States:

  • International customers are responsible for any applicable customs duties, VAT, or import taxes as per the laws in your country.

7. Returns and Cancellations

Custom Product Policy

Since all products are custom-built to your exact specifications, we do not offer returns or refunds once the product has been shipped, unless there is a assembly defect or the product was damaged due to improper packaging by us.

Due to the custom nature of our products:

  • All sales are final, and returns are not accepted unless the product is defective or fails to meet the agreed specifications.

  • Minor variations in materials, colors, weight, sound quality, speaker placement are part of the customization process and are not considered defects.

Order Cancellations

You may cancel your order before we commence work on your custom product. Once work has started, cancellations are not accepted, as each product is tailored to your unique specifications and cannot be resold.

  • How to Cancel: If you wish to cancel, please contact us as soon as possible before production begins. Once work has commenced, no changes or cancellations can be made.

Satisfaction Guarantee Return Policy

If you're not completely satisfied with your instrument, you may return it in its original condition within 7 days of receipt. A restocking fee of 5% of the instrument's order price will apply for returns due to dissatisfaction. The customer is responsible for all shipping costs associated with this return. Refunds will be processed only after we inspect the returned instrument to confirm that it is undamaged and in its original condition.

Defective Products

In the unlikely event that your product has an assembly defect or does not match the agreed-upon specifications, we offer the following remedies:

  • Notification Period: You must notify us within 7 days of receiving your product if you believe it is defective or damaged.

  • Return Process: Upon notification, we will provide return instructions for inspection.

    • If the defect is confirmed, we will, at our discretion, repair, replace, or refund the product.

  • Shipping Costs: If the defect is confirmed, we will cover the shipping costs for the return and replacement.

Please note: Customers must allow us the opportunity to repair or replace the product before seeking any other remedies. Refunds are issued only if repairs or replacements are not feasible.

Non-Refundable Elements

  • Any non-defective products or custom orders that meet the agreed-upon specifications cannot be returned or refunded.

  • Refunds are not granted for customer errors in specifications (such as incorrect explanation of preferences or parameters) once work has commenced.

Shipping and Damage During Transit

If your product arrives damaged due to shipping, please contact us within 7 days. We will assess the damage and provide a solution, which may include repairs or a replacement at no cost to you.

Chargebacks

By purchasing from Musatunix, you agree that all disputes regarding product quality or delivery will be resolved through the dispute resolution process outlined in our Terms of Service. Chargebacks through financial institutions are not permitted, as we follow a clear and transparent dispute resolution process to address any concerns.

8. Warranty

Musatunix Innovations LLC provides a 1-year limited warranty on all custom-built instruments from the date of delivery. This warranty covers defects in workmanship, electronic, mechanical, and software elements under normal use and conditions. The warranty does not cover damage caused by misuse, unauthorized modifications, improper maintenance, accidents, or natural wear and tear.

The customer must submit any warranty claims within 7 days of discovering the defect. Any repairs or modifications made by third parties without authorization from Musatunix void this warranty.

We also offer the option to purchase extended warranties for an additional cost, covering up to 3 years from the date of delivery. The extended warranty provides the same coverage as the 1-year limited warranty, excluding the natural degradation of embedded battery life.

Extended warranties can be purchased either at the time of purchase or within 30 days of receiving your custom instrument, provided that no modifications or repairs have been made to the instrument.

Extended Warranty Pricing: Each additional year of warranty is priced at approximately 5% of the instrument’s purchase price, and the exact cost will be discussed individually with each client.

​Warranty Claims Process

In the event of a defect covered by this warranty, you must notify us within the warranty period. We will inspect the instrument, and if the defect is confirmed, we will repair or replace the necessary parts at no cost to you. Shipping fees for returns may apply, and further instructions for the return process will be provided upon approval of the warranty claim.

9. No Manufacturing Classification

Our business is classified as a custom services provider. All products sold through the Site are custom-built based on client orders, and we do not engage in mass manufacturing.By purchasing from us, you agree and acknowledge that you are engaging in a service contract, and not a transaction for the purchase of pre-manufactured goods.

10. Intellectual Property

All software developed or integrated into the custom instruments remains the intellectual property of Musatunix Innovations LLC, unless otherwise agreed.

By purchasing a custom instrument, you are granted a limited, non-exclusive, and non-transferable license to use the software solely as part of the instrument. You may not modify, reverse-engineer, or distribute the software without express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Musatunix Innovations LLC will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or the custom instruments provided, including but not limited to loss of profits, loss of data, or other intangible losses, even if Musatunix has been advised of the possibility of such damages.

In no event shall the total liability of Musatunix, whether in contract, warranty, tort (including negligence), or otherwise, exceed the amount paid by the customer for the specific custom instrument in question.

Additionally, Musatunix will not be liable for any damages or issues arising from unauthorized modifications or repairs performed by third parties.

12. Dispute Resolution and Jurisdiction

Dispute Resolution

We strive to resolve any concerns or disputes quickly and fairly. In the event of a dispute arising out of or relating to these Terms of Service, both parties agree to first attempt to resolve the matter through good-faith negotiations.

If an issue arises, please contact us first, and we will work with you to find a solution. Both parties will have 30 days to resolve the issue through good-faith discussions. If we are unable to reach a resolution through good-faith discussions, any legal action will be handled in accordance with the laws of the state of Pennsylvania.
In cases where a resolution cannot be reached, the parties agree to submit the dispute to binding arbitration through the American Arbitration Association (AAA) or a similar provider, in accordance with its rules and procedures. The arbitration shall take place in Philadelphia, Pennsylvania, and the decision of the arbitrator shall be final and binding on both parties.

Any disputes arising out of or related to these Terms of Service must be initiated within one (1) year from the date of the event giving rise to the dispute.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms of Service that cannot be resolved through arbitration shall be brought exclusively in the state or federal courts located in Philadelphia, Pennsylvania.

14. Amendments

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes to the Terms will be effective immediately upon posting to our Site.

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